Account Management and Billing

Can I get a refund?
We have an unlimited 30 day trial. You do not have to make any payments or enter credit card information during the trial period. Once the trial is over you ...
Mon, 8 Jan, 2018 at 5:53 PM
What type of payments do you accept?
We accept credit card payments via American Express, Visa and MasterCard. To make sure your information is secure all transactions are done online with ...
Tue, 18 Jun, 2019 at 8:57 AM
Can I use Planbox for free?
Planbox is available to everyone for a free 15-day trial. You must select a paid plan once the trial period expires. Students, academic institutions and non...
Mon, 8 Jan, 2018 at 5:53 PM
Can I change plans at any time?
You can change from a Flexible plan (monthly subscription) to an annual plan at any time. The system calculates and prorates the billing accordingly. If you ...
Mon, 8 Jan, 2018 at 5:53 PM
How does the 15 day free trial work?
When you sign up to Planbox, your first organization automatically gets a 15 day free trial which allows unlimited collaborators. No credit card is require...
Mon, 8 Jan, 2018 at 5:54 PM
Once I pick a plan, can I upgrade later?
Of Course! Start with the plan you need today, and upgrade later when you need more users.
Mon, 8 Jan, 2018 at 5:54 PM
Who owns my account?
Your Planbox account is tied to your email. If you ever change email (e.g. you leave your employer), you can change that in Planbox on the Profile Settings p...
Mon, 8 Jan, 2018 at 5:54 PM